Do you love processes and procedures, and thrive on driving outstanding customer service outcomes? This is an opportunity to bring your organisational expertise to our boutique digital marketing agency and be our driving force.
Wise Up Marketing is a Boutique Agency, established in 2010, located around the Inner West of Sydney with a small, coffee-loving, digitally powered team. We have enjoyed year-on-year growth for as long as we can remember, and pride ourselves on a relaxed, approachable vibe that partners with our clients and makes their digital marketing needs a no-headache experience. We believe that people come first and ensure both our team and our clients benefit from this philosophy.
Your core focus is to keep the agency running smoothly and efficiently, coordinating business development projects, maintaining process documentation, and facilitating team-wide communications to promote effective workflow across every area of the business.
To be successful in this role, you will
Align with the Founder’s vision for the business and use this as the driver of all daily management.
Create and manage all tools used for managing routine tasks in the business, using multiple platforms to make day to day work requirements clear for all team members.
Be the first point of contact for all operational enquiries coming from the team, resolving problems and improving processes as quickly as possible to keep things moving.
Develop, deliver and maintain an ever-improving library of Onboarding and Training resources to support new and existing team members to navigate business systems and continually improve their performance.
Work with all team members as required to capture business guidelines and operational processes, to check their written procedures and give guidance where needed.
Develop routine processes to ensure process documentation is kept up to date.
Create and maintain a bank of workflow resources such as internal forms, checklists, templates and information repositories which give team members what they need to maintain the highest possible levels of excellence and productivity.
Manage direct team communications effectively to ensure information flows quickly to maintain efficiency, accuracy and a positive workplace environment.
Effectively manage the onboarding of clients, and ongoing management of client relationships through our CRM system.
Build rapport with clients and continue to nurture the relationships once they are onboarded, through welcome phone calls, check-in calls and coordinating surprise and delight opportunities.
Essential skills
Outstanding administration skills, with a detail orientated approach
Friendly outgoing personality that can build rapport with team and clients
Confident using new programs. Existing skills in Xero, Infusionsoft, Monday, TimeCamp and OneNote would be a plus
Proactive approach and a natural problem solver, with the ability to identify process improvements as well as assess impact on performance
This is a part-time in-house role, which could work around School Hours, some Work from Home would be considered for the right candidate.
