Telesales Consultant

Job description

MAIN DUTIES/RESPONSIBILITIES:

· Making outbound calls to seniors, providing first in class customer service and booking appointments with our Experienced Brokers.

· Responding to inbound calls & email enquiries.

· Engaging in pre-interview discussions, qualifying clients through to appointment.

· Educate clients on basic mortgage concepts.

· Have meaningful & pleasant conversations with our customers.

· Sending follow up emails where required.

· Calling existing clients through our database.

· Providing clients with referral partner solutions

SKILLS & EXPERIENCE

Qualifications:

· Background in mortgages / financial services highly advantageous.

· Life experience

· Warm phone manner

Experience:

· 1-2 years previous experience in a similar role/industry

· Would suit someone with financial services, Contact Centre experience.

Skills:

· Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

· Excellent verbal and written communication

· Organised and able to meet targets & deadlines.

· Proficiency in Zoho CRM or similar also welcome

8 hour shift Monday to Friday (full time, permanent)

$60,000 per year plus performance bonus'